Housing Case Manager

Program: Housing

Supervisor: Housing Operations Manager

Hours per Week: 0-40+

Pay Grade: 12.50 – 18.50/hr (DOE)


The Housing Case Manager provides case management to homeless individuals in permanent supportive housing with the goal of attaining independent housing.


  • Provides supportive listening and guidance to residents as needed
  • Works cooperatively and communicates with the security staff
  • Enforces CLUB’s policies and procedures for both staff and the residents
  • Identifies tenants with mental health and/or substance abuse issues. Refers for treatment
  • Coordinates services with the Clinical team and/or Drug and Alcohol Treatment team as necessary
  • Provides clients with support services and/or makes referrals or linkages to other community agencies to resolve barriers to housing, employment, and other basic needs
  • Meets with clients on a weekly basis, maintains thorough and accurate case files and program statistics in compliance with funding requirements and objectives; tracks clients’ progress and re-evaluates goals as necessary
  • Interfaces with other program staff to assure communication, consistency, and teamwork
  • Provides a summary of all residents (new or renew) including information as to the reason for their homelessness, specific problems or issues they are experiencing and income status
  • Attends all staff meetings as assigned
  • Documents all housing residents’ activities, incidents, and other pertinent information
  • Provides transportation and escort services to appointments if necessary
  • Assesses resident’s work readiness, makes referrals, and provides job search skills training. Creates and maintains job listings
    • Follows the directives of supervisory staff
    • Performs other duties as assigned


      • Two years experience working in property management, social work, or related fields
      • Good data entry skills
      • Excellent organizational and time management skills
      • Neat, professional appearance
      • Ability to be self-directed and motivated with follow-through capabilities
      • Good written and verbal communication skills.
      • Must be physically able to walk steps.
      • Must be physically able to assist residents, including those who may be physically disabled, in the event of a facility evacuation.
      • Must be physically able to lift boxes of food and cleaning supplies as necessary.